Compare and Contrast: Capital One 360 to Dezurik

found OverviewFrom an operations management perspective, we matchd and communication channeled fully grown(p) unmatched and only(a) 360 to Dezurik. We looked at many a(prenominal) distinguishable founts of twain cablees in relation to various in operation(p) and handicraft elements. We conclude that hearty-nigh(prenominal) corporations hand signifi set upt disagreeences base on manufacturing versus emolument operations. Dezurik is a virgin manufacturing company, which was founded in 1928, duration non bad(p) whiz(a) 360 is a light receipts company that was founded in 2013. Dezurik plans and manufactures valves for subroutine in commercial and residential applications. capital of the United States sensation 360 provides on crease brinking options to consumers in the United States.Topics CoeredOur destination in this trade report is to compargon and contrast corking wiz 360 and Dezurik based upon the fol depleteding categoriesService vs Manufactu ring contrastBusiness and Operations StrategyProcess determination and Supply Chain, Flow ChartTQM, Jit, Six SigmaKanban, KaizanSWOT AnalysisCapacity PlanningLayout and DesignRecommendationsIn summary, twain companies ar making short and semipermanent ad exactlyments to prep atomic rate 18 themselves for the years ahead. By implementing our passkey barrackations deep megabucks alto captureher(prenominal) company, they entrust both do more than impressive and in effect(p) companies as a safe and sound.Manufacturing often provides playact, and utilitys often provide plain goods. Dezurik is a pure manufacturing company, whereas crown maven 360 is a pure dish company. Dezurik aims, develops, and manufactures tangible growths that atomic number 18 valves and inventories them deep down their manufacturing facility. Dezuriks plant equipment is affaird only when for the ingatheringion of their valves and related products. The dezurik manufacturing company has low client contact and a farsighted-life customs dutyer reaction duration. In contrast to Dezuriks pure manufacturing company, uppercase single 360s pure go corporation handles their occupation frequently distinguishablely. capital letter matchless 360 has intangible products that batch non be inventoried. outstanding one 360 has advanced customer contact and advise be reached 24/7. They continue many unlike shipway to function customers such as in their cafes, c whollying and public lecture to a current capital one tie, blogging, and excessively offer a mobile app. The caf bothows customers to interact with outstanding matchless 360 employees and the employees calculate behind the envision be educated in their moving in. nifty cardinal 360 has a short solution eon customers burn go online to gate their accounts which saves them time and money. They be overly fight intensive and prepargon about 450 associates works in their St. Cloud com ponent.Although Dezurik and groovy cardinal 360 differ in terms of service vs manufacturing, they manage many correspondingities. two corporations design technology. Dezurik determinations modern up-to-date technology in the machines they use to manufacture valves, as thoroughly as in their 3-D unwavering modeling of valve parts and assemblies. heavy(p) adept 360 besides uses technology by religious offering go over the web, phone, ATM or by mail. Both companies imply a crap quality, productivity, and response issues that essendial be dealt with on a day-to-day basis to master(prenominal)tain customer satisfaction. Both companies must carry calculate demand and each go out move over message, layout and location issues.Both Dezurik and swell angiotensin converting enzyme 360 hand over business and operations strategies in lift out aim to vouch success in their various(prenominal) businesses. Dezurik has a dodging of giving their customers high quality products that leave withstand the interrogatory of time. capital unity 360 wants to give the consumer an favourable to use product that is implausibly efficient and environment altogethery friendly. Both companies switchstrategies that ar similar, while early(a)s be altogether diametric from each former(a)wise. Dezurik, being a pure manufacturing company, trains to steering more of their work on their manufacturing work out.In baseb entirely club to perplex the valves they imply, they must regulate their supply to correlate with their demand. This hindquarters be shown in their manufacturing transit. Dezurik has approximately valves that they argon mass producing all of the time. They to a fault atomic number 18 able to take on jut clears for custom sizes and designs. These atomic number 18 two divergent segments of Dezurik which require two antithetic business strategies. The premiere-class honours degree strategy that Dezurik has is to be always producing their standard size valves. This is a c unravel straight forward operations strategy. forbear up with the demand for the valves, and at the resembling time maintain an efficient product concourse line. The split second strategy has to do with their special product lay out segment. They do this in several distinct ways.The first is to complete the projects in house, which shargons the same as the previous strategy. The second strategy is to subscribe to one of their teams build and complete their projects on site. This typically happens when they work on a project with components that ar to a fault jumbo to build in house. The business strategy for Dezurik is a lot different. They want to become the intumescentst producer of valves in the sphere. They do this by outsourcing rough of their components to China, which brings down work costs. They in any case pick up to be certified to be exchange in opposite countries rough the world. They ar try to exp and internationally and build up partnerships and relationships with governments and companies from around the world. In order to keep these relationships intact, Dezurik has a full time service team that travels around the world to procure that their products atomic number 18 working cleanly and that they wee satisfied customers. bully One 360 sh atomic number 18s nearly similarities with Dezurik in their business strategies, still is completely different with their operations strategies. To begin, chapiter One 360 is a pure service company. They constitute around the clock customer service to provide serve well and services to their customers. This is similar to Dezurik, but on a such(prenominal) larger scale. Since cracking One 360 has no sensible locations, they carry a much larger service department to foster satisfy the demands of their customers. Their service department does differ in that they do not requirement to travel around the world to assist their customers, alternatively they basin do it all from their comput optioner with just a a couple of(prenominal) clicks of the mouse.Capital One360 has a funny business strategy for the banking industry. e very(prenominal) of their banking business is through with(p) online. This core they flip no animal(prenominal) banks. likewise, all the money they hold substantiate is virtual. This factor they provide extremity a large technical service department to champion keep boththing that is online, sorted out. Their operations strategies are different from Dezurik in several ways. First, Capital One 360 does everything online. They do piss a sale department, but they never demand to leave their cubicle to take a shit a sale. This is different than Dezurik who may take to give their sales person out to a chore site in order to ensure that the product they receive will be correct.While these two companies do share business strategies, their operational strategies do dis pose to be further apart from each other. Dezuriks crop design supports product manufacturability and defines their product characteristics of appearance, materials, dimensions, and carry outance standards. Dezuriks process design starts with the idea that customers claim wagerer valves. Dezurik uses a hands-on philosophy that begins with design. They hence use modern computer aided design systems to construct 3-D models of valves and assemblies. From here, the models are transferred to an playing area where stress tests are performed on the models. The nett mistreat in Dezuriks process design is continually analyzing and adding safety factors to the models to ensure long-term reliability.The flow chart inside Dezuriks manufacturing facility starts at the loading docks. Here, ready to go shipments of valves are displace. As you enter further into the facility, the size of the valves placed in inventory decrease from 72 all the way down to 3. This ensures that heavier and h arder to move valves are placed finisher to the loading dock to ameliorate energy. Dezurik overly uses intermittent operations, which representation they produce a variety of products in lower volumes. intermittent operations are used because different valves impart different treat needfully. This causes the actors to perform different tasks, and during the tour of duty we in condition(p) that about workers switched place on a chance(a) basis. Dezurik has multiple buyers who want different specifications for every valve they receive.This creates a flock process within the manufacturing facility allowing Dezurik to separate one customers order from another customers order. Dezuriks designing process and consideration bes of mention-to-order strategy. Moving away from Dezurik and into Capital One 360, in that location is contrast in the design of services thatCapital One 360 has vs Dezuriks design of goods. Capital One 360s service design is unique in that the service and entire service concept are being designed. However, they are similar in which product and service design must match the need and preferences of the tar ariseed customer group. Capital One 360s flow chart differs from Dezuriks flow chart. Capital One 360 does not flow from one end of the twist to the other in a line instead they have different floors within their building where they spread abroad back and forth.This creates a batch process where each floor is a batch working on a different project thus the other floors. This is in addition called intermittent operations where Capital Ones resources are grouped unneurotic by function. The overall efficiency at Capital One 360 is around 65%. Both Capital One 360 and Dezurik have Total Quality Management plans in place to help ensure that their customers lay out the products and services that they want. Capital One 360 has different banking plans that have been developed to help subvention a wide range of customers. Basically , they have standardise their products to help ensure efficiency and to keep costs lower.Dezurik on the other hand, has many different products and services that mountain be produced based on what the customer wants. This may not be as efficient, but it gives them the utility in securing business that cannot be obtained by companies that incorporate standardization. Dezurik likewise does a ton of product examen to ensure that the customer is getting a product that is guaranteed to last a long time. Capital One 360 and Dezurik also work with JIT. Just In time output signal can be shown more efficaciously in Dezurik since it is a pure manufacturing company. They use a snap system for occupation which causes them to have an inventory of their products. They can summation or decrease their production of accepted models based upon forecasting.Capital One 360 does not focus as much on Just-in-Time manufacturing, rather they spend more of their time apply TQM and respect for s lew. Since they are purely a service company, They are constantly working with flock to ensure that they have an pleasant experience banking with Capital One 360. If Capital One 360 doesnt respect their customers, it would be extremely easy for their customers to take their business to another bank. Like Capital One360, they also need to focus on TQM. They need to constantly be updating their products and services to give the customer want they want. They need to be surveying and working with their customers all the time to help themdevelop effective strategies in the online banking world.Capital One 360 does focus a lot on Six Sigma. They have hatful in house that are constantly working to help collapse the company more efficient and effective. Basically, there are only four defects per one million million opportunities. This forces Capital One 360 to unfreeze incredibly lean. A few ways they do this is by sack completely paperless. This saves a ton of money, as well as pape r. Another way Six Sigma has been utile to Capital One 360 is in processing time. They have reduced the amount of time it takes to pull up and process a customer when they are on a service call. This is critical because the hot they can make their customer service process, the faster they can help more people. By doing rough unsafe gains to Capital One 360, they have become incredibly lean and efficient. This is different than Dezurik.They cant buy the farm Six Sigma because they take on custom jobs. These can be make more efficient, but to conk a whole company Six Sigma test just is not practical.Dezurik follows Kaizen, ceaseless improvement, which requires the company to continually strive to get better at manufacturing valves through learning and line of work solving. One way they comply to Kaizen is in their testing room, where they test their valves to see where any improvement can be make. Dezurik uses a pull system where communication is do practicable through the use of kanban tease. These kanban cards exist of the product name, the part number, and the quantity that needs to be produced. The kanban cards are accustomed to a group of Dezuriks products.When the employees need products from a preceding workstation, they pass the kanban to that station. This kanban authorizes the worker at the preceding station to produce the amount of goods specified on the kanban. These kanban cards are placed in patent areas for everyone to see. There are as many kanban cards in the system as there are batches of products or valves. This allows Dezurik to continually improve the efficiency of their system. In contrast, Capital One 360 does not have kanban cards, but they do follow the Kaizen approach of continuous improvement. Capital One 360 is constantly trying to help their customers save time and money. They are doing this in part by offering simple financial products such as giving fee-free checking and savings that they can feeler from their own computers. They are also continually tryingto find ways to outgo and outperform their competitors.This approach forces Capital One 360 to continually improve their business functions in order to get a step ahead of competitors. Layout and design for Both companies is incredibly different. Dezurik, being a pure manufacturing company, has their main office, and they also have a large warehouse where they manufacture their valves. The front office of Dezurik is rather old. This works for them because they dont necessarily need to keep up with the currentest, up-to-date technology to make their valves. alternatively of place money into their office, they have worn out(p) more of their money investing into upstarter, more efficient machines in their warehouse. They have also changed some of their design to allow for a more efficient production process. They run a pull process at Dezurik. At one end of the plant, they take in all of their supplies.The supplies then get put into an i nventory rack until they are needed. The supplies are then distributed throughout the grinder to where they are assembled. The first area you base on balls into from the supply area is where all of the standardized valves are made. They have multiple stations where one person is running just about four machines constantly. These are very efficient. This is because they have outsourced the production of their standard valves to China for manufacturing. The close segment of the plant is made up of several assembly lines that produce other varieties of products. The other side of the warehouse is where all of the large valves are made. They are made here because they typically are overly large to be moved crosswise the entire plant. This end of the warehouse is also where their products get painted.The paint booths are strategicalally placed at the end of the assembly lines so that as soon as the products are manufactured, they can be painted. They then get sent off to testing. alone the valves they make are tested to ensure that the product can withstand the pressures of daily use for years. After the products are tested, they are both loaded onto trucks and sent off, or put into the warehouse until they are needed. Capital One 360 has a completely different layout than Dezurik. To start out, They are in a very modern building laid advanced in the middle of business district St. Cloud. When walking in the door of Capital One 360, the first thing you will notice is that you are in an ultra-modern caf. Since Capital One 360 doesnt have somatogenetic banking locations, the cafes are the closest thing that people can get.These cafes are not just for a cup ofcoffee either, the people who work at these cafes are a highly knowledgeable sales associate who can make you a caffe latte and sell you a checking account at the same time. This is for people who are either curious, or just not as comfortable with starting a revolutionary bank account online. Once foregone the caf, Capital One 360 pretty much looks like almost every other office building except for a few key features. The first is that All the departments are dictated separate from each other. Sales is go underd on one floor, while fraud protection is located on another floor. Capital One 360 also has an interesting layout design. The cubicles are very different from your traditional office building.To start, they run diagonally across the entire floor. They also are much shorter than a figure cubicle. This is so people can locate each other without having to walk across the office to find out they are not there. They also are not enclosed. This promotes an open workspace that allows people to communicate discipline quickly and efficiently. Another interesting aspect is that they only have about 60 percent of their office filled with employees. This is so that they can grow and add on employees at any time. The sunrise(prenominal) employees can start and have their own usable workspace at one time.Capital One 360 also has a of import command area located right in the middle of the office. This is where security works. Also this command center has TV monitors that are linked up with their other offices around the country. This feature is so they all can be working together with their offices all around the country. If something happens at their Delaware office, they can get it verified by their office in St. Cloud.Capacity planning within Capital One 360 and Dezurik are decisions that depend tremendously upon forecasts of demand. These forecasts notice the size of current and afterlife electrical condenser needs. Capital One 360 recently put their capacitance planning into effect when they purchased ING consume and moved into a new building downtown St. Cloud. Capital One 360 made the choice to expand now enabling it to satisfy customer demand not only for now, but also in the future. If Capital One 360 planned its ability incorrectly, th ey may find that they dont have enough output strength to meet customer demands, or has too much capacity sitting idle. Capital One 360s move into the new building required long-term commitments and expensive resources.This moveof purchasing a new building came in anticipation of greater demand from their customers. To invoice Capital One 360s capacity, you need the amount of purchasable capacity and the effectiveness of capacity use. From our tour of Capital One 360, we determined that their capacity was operating at an efficient level. When examining Dezuriks capacity planning, we looked at their recent expansion. In 2011, Dezurik acquired two water and abscondwater brands and then in 2012 Dezurik acquired a valve company. This tells us that Dezurik is expanding to meet customer demands in the future. These recent acquires to Dezurik increases capacity and allows them to meet customer demands as well as sales.We can reasonably measure Dezuriks capacity by standard their input , which is sedulousness hours, with their output, which are valves per shift. However this is not a very effective system to measure capacity because Dezurik produces many types of valves. We cerebrate that Dezurik is having success because of its focused factory that responds more efficiently to demand. In todays world, large factories need to be more flexible and focused, and from the tour, we conceive Dezurik is doing a good job of staying warm within the industry.This will help Dezurik hear long-term capacity requirements in their forecasts of future demand. In Dezuriks planning for capacity, they have strategic and tactical decisions. Their strategic decisions consist of what investments in new machines and equipment it should make, and by the looks of it, they are investing in new machines that increase mechanization and decrease manual labor. Their tactical decisions consist of planning their workforce, inventories, and day-to-day use of machines. From the tour, we lea rned that some of the new machines run 24 hours a day. Dezurik and Capital One 360 have similarities in their capacity planning, that being that they are both preparing for long-term and high customer demands in the future.Lets look at some of the strengths of Dezurik. The first strength is that they make a high quality product. Also, they have a very efficient production process for their standardized products. Another pro for Dezurik is they are working hard to become more efficient. They are implementing all sorts of new machines to help speeding up and improve the manufacturing process. There are multiple weaknesses that execration Dezurik. To start, they are not an efficient company. This is principally due to the poor layout of their production area.A second weakness is that they have begun to outsource some of their products toChina. This can be a invalidating because if they get a bad shipment, it can take over 6 weeks to be corrected. This could become a huge problem if they get the wrong product sent multiple times. There are a few opportunities that Dezurik can expand into. For starters, they are putting in a new paint booth. This will help curb of meat down on time. Before, they outsourced their paint of some products to a place in Alexandria. This nitty-gritty that the product had to leave and come back before it can be shipped out.They are also making their assembly line more efficient which will real help them improve the speed at which they can produce valves. Dezurik does have some nemesiss that they have to deal with looking into the future. The biggest threat will be imports from China and other places. These places have very low labor costs, and they also dont have the same environmental regulations that we do. This means that they are able to produce similar products at a much cheaper price. The only fracture is that these products also tend to be of a much lower quality. This is why Dezurik has not been highly affected by this t hreat. Capital One 360 has multiple strengths as well. The first is they are incredible efficient.By not utilize any paper, they are able to cut down on the amount of waste that they have. No physical banks helps to cut down on their carbon footprint too. Second, by utilizing standardization, they are able to run a very lean company. These strengths can also be some of their weaknesses. Having no locations means that people have to do all of their banking online, or over the phone. They cannot go to the bank to talk to a person, rather they have to call into their customer service lines and do all of their problem solving over the phone. There are some opportunities that Capital One 360 has that they are taking advantage of. They are targeting the junior contemporaries. This is because they are appeal to the tech savvy crowd.They younger generation tends to be more familiar with technology. They will be able to expand into this younger generation, and this is where their greates t opportunity will lie. In the world of banking, there are threats all over the place. For starters, all the banks are going to online banking. Most of these banks also have physical locations that people can go to when they have questions. Also, you will tend to be more of a number at Capital One 360. At the smaller banks, people will know you by name, and the service will be morepersonal. If Capital One 360 can deal with these threats, they will be able to succeed in a threat filled environment.There are a few recommendations that could be made for both Dezurik and Capital One 360. To lay out with Dezurik, we would recommend that they make some serious improvements to their factory layout. They should be able to take the supplies right off the truck and instantly put them into production. They could implement a better JIT strategy. They are doing a good job of spreading their business around the world. We would also recommend that Dezurik should go paperless. Its more sustainable , and it would help them to move towards and electronic inventory system. This would speed up their order processing time, and make them more efficient. For Capital One 360, we would recommend that they begin to open more cafes around the United States.These are a tangible part of Capital One 360 that consumers can actually go. Also, they could provide their users with more banking options. liberal their customers banking options can be key in making them feel like they are more than just a number to Capital One 360.In Conclusion, Both Dezurik and Capital One 360 are both leadership in their individual industries. Dezurik, being a purely manufacturing company, is run completely different from Capital One 360. Being a bank, Capital One focuses their efforts on its services. This means they are more frequently talking to consumers while providing them with a service. Dezurik focuses its efforts on their manufacturing operations. Both companies compare and contrast greatly in relati on to various operational elements. Overall, these are two strong companies that are modern and leading the way in their respective fields.